If you encounter a problem using any product from SCA Technologies or have a question, you can send in an email to our support team or log on to our Customer Self Service Portal to log in a request.
Support Protocol
All cases are logged assigned a tracking number. You may use this number to request a status update on any open cases. This number will also be referenced in any correspondence from Customer Support relating to the case.
Once a case is resolved, the solution will be updated to our knowledge base. At present, only SCA Technologies employees have access to that knowledge base; however we expect to roll out portions of the knowledge base for customers to access in the future.
Data collected on cases and case resolution will be used to enhance training and user manuals and to improve Customer Service response.
Information to provide when you contact Customer Support
What link (URL) were you accessing?
What username did you use?
What were you attempting to do?
Describe any problems or issues in as much detail as possible.
Provide screenshots of any error messages you encounter.
